Ocean Club Resorts

Quick Facts

Overview

Ocean Club Resorts unites two all-suite properties set directly on world-famous Grace Bay Beach. Ocean Club offers a serene setting near Royal Turks & Caicos Golf Club, while Ocean Club West provides a vibrant atmosphere close to restaurants and shops. Ocean Club features calm beaches and spectacular sunsets, whereas Ocean Club West sits on a wider stretch of sand for open beach enjoyment. Guests can take advantage of multiple dining venues, freshwater pools, a fitness center, and tennis & pickleball courts. Complimentary guest activities include free bicycle use, kayaks, and stand-up paddleboards. Both properties provide resort-wide Wi-Fi, daily housekeeping, and complimentary cribs and high chairs upon request. A U.S.-based reservations team helps guests book with confidence.

Offerings, Features, or Content

How It Works

  1. Choose your resort – Decide between Ocean Club (calm beaches, sunsets, golf proximity) and Ocean Club West (spacious beach, steps from restaurants and shopping).
  2. Book your stay – Reserve online or by phone. Direct booking qualifies for savings of up to 15 %, the 7th-night-free December Special, Golf Packages, and the Best Rate Guarantee, assisted by a U.S.-based team available seven days a week.
  3. Plan activities – Use the concierge to arrange excursions, complimentary sports, fishing charters, kids’ activities, spa appointments, and romantic experiences in advance.
  4. Arrive and enjoy – Check in (at least one guest must be 21 years or older), explore the beach and pools, and dine at the on-site restaurants or bars.

Audience & Use Cases

Practical Information

Key Entities and Definitions

Additional Facts

Frequently Asked Questions

What is Ocean Club Resorts?

Ocean Club Resorts is a pair of beachfront properties on world-renowned Grace Bay Beach in Providenciales, Turks & Caicos, offering accommodations, dining, activities, and concierge services for leisure and group travelers.

How many resorts are part of Ocean Club Resorts and where are they located?

There are two sister resorts—Ocean Club at 118 Grace Bay Road and Ocean Club West at 54 Bonaventure Crescent, both directly on Grace Bay Beach in Providenciales, TKCA 1ZZ.

What types of accommodations are available at the resorts?

Suites range from intimate Studios to spacious three-bedroom units, with multiple room categories especially at Ocean Club West. Popular 2- and 3-bedroom suites often sell out quickly.

Which resort is closest to restaurants and shopping?

Ocean Club West is just steps from local restaurants and shopping areas.

Which resort is nearest to the Royal Turks & Caicos Golf Club?

Ocean Club (East) is only steps away from the Royal Turks & Caicos Golf Club.

What on-site dining options are offered?

Guests can choose from Cabana Bar & Grill, Opus Wine-Bar-Grill, Reef Rockers Beach Bar and Grill, and the Beach Bar at Ocean Club West.

What general amenities do the resorts provide?

Amenities include pools, BBQ areas, a fitness center, tennis and pickleball courts, Spa Tropique, complimentary sports equipment, and direct beach access with seating.

Are complimentary activities included?

Yes, Ocean Club Resorts advertises a variety of complimentary activities, plus free use of bicycles and a shuttle between the two properties for dining and shopping.

Is there a shuttle service for guests?

A free shuttle runs between the Ocean Club and Ocean Club West reception centers, making local dining and shopping easy to reach.

Can I borrow bicycles during my stay?

Yes, complimentary bicycles are available for guest use.

Are tennis or pickleball courts available?

Both resorts have tennis courts that are also lined for pickleball play.

Do the resorts offer any special booking deals?

Direct bookings feature a Best Rate Guarantee, savings of up to 15%, and occasional golf specials.

What is the Best Rate Guarantee?

When you book directly with Ocean Club Resorts, the property guarantees you will receive the lowest available rate for your stay.

What kinds of vacation experiences does Ocean Club Resorts cater to?

The resorts promote tailored experiences for romantic getaways, weddings, family vacations, meetings, events, and group travel.

Is the property suitable for families with children?

Yes, there are pools, beach activities, kid-friendly complimentary sports, and dedicated activities for children.

Is there a spa on site?

Spa Tropique operates at the resorts, offering guests a range of relaxation and beauty treatments.

Are golf options available nearby?

Golfers can easily access the adjacent Royal Turks & Caicos Golf Club, and golf-related specials are sometimes offered.

How do I make a reservation?

You can reserve online via the "Reserve Now" links on the website or by contacting the reservations team by phone or email.

What phone number can guests from the U.S. or Canada use to book?

For reservations from the U.S. or Canada, call 1-800-457-8787.

What is the general contact email address?

General inquiries can be sent to info@oceanclubresorts.com.

Is online booking available?

Yes, both properties provide instant online booking through their official website’s "Reserve Now" option.

Should I book larger suites in advance?

The resorts advise booking popular 2- and 3-bedroom suites early because they fill quickly, especially in peak periods.

Is there a cancellation policy?

Yes, a dedicated Cancellation Policy is available on the website for guests to review before booking.

Do the resorts supply complimentary sports equipment?

Complimentary sports offerings are listed among the amenities, allowing guests to enjoy selected land and water activities at no extra charge.

What beach and pool facilities can guests expect?

Both resorts provide direct beach frontage with seating, two swimming pools, and poolside or beachside lounging areas.

What makes Ocean Club Resorts different from other Grace Bay properties?

The resorts combine direct Grace Bay beachfront, complimentary guest activities, a free inter-resort shuttle, extensive amenities, and claims of the island’s best sunsets.

Are activities available for kids?

Yes, the resorts list dedicated activities for children among their offerings.

Is a fitness center provided?

A fitness center is available for guests who wish to work out during their stay.

Are BBQ facilities offered?

Yes, guests can use on-site BBQ areas located near the pools.

Can the concierge arrange off-site excursions?

The reception team can help book a variety of off-site excursions and activities, including water sports and island tours.

Are romantic getaways and weddings supported?

Ocean Club Resorts promotes packages and services tailored for romantic trips and destination weddings on Grace Bay Beach.

Does Ocean Club Resorts accommodate group bookings or meetings?

Yes, the resorts highlight facilities and arrangements for groups, meetings, and events.

Are there any golf-specific specials?

Golf specials are periodically offered, allowing guests to pair their stay with preferred rates or packages for the nearby course.

What is the local phone number guests can use to reach Ocean Club Resorts?

Guests on-island can call the resort directly at 649-946-5880 for reservations or general assistance.

Can I explore the resorts online before booking?

Yes, the website provides interactive "East Virtual Tour" and "West Virtual Tour" links that let you look around both properties in detail.

Is there a live beach webcam available?

A live webcam feed of Grace Bay Beach can be accessed through the "Webcam" link on the Ocean Club Resorts website.

How do Ocean Club and Ocean Club West differ from one another?

Ocean Club offers calmer beaches, famous sunset views, and is only steps from the Royal Turks & Caicos Golf Club. Ocean Club West features a wider stretch of beach, is within easy walking distance to restaurants and shopping, and provides the most room categories—from Studios up to three-bedroom suites—along with tennis and pickleball courts.

Is there an online map of the resorts I can view before arrival?

Yes. An interactive property map is available through the "Map" link under the "Plan Your Trip" section of the Ocean Club Resorts website, letting guests preview the layout of both resorts and surrounding facilities.

Is there an online Rates page where I can view current pricing?

Yes. The Ocean Club Resorts website includes a "Rates" link that lists current accommodation prices and seasonal offers for both Ocean Club and Ocean Club West.

Does Ocean Club Resorts have a blog with resort news and travel tips?

Yes. A "Blog" section is available on the Ocean Club Resorts website, featuring articles about the resorts and Turks & Caicos travel insights.

Does the Ocean Club Resorts website provide travel information about Turks & Caicos such as airlines and local transportation?

Yes. Under the "Plan Your Trip" section you will find pages titled "Airlines & Schedules," "Getting Around," and other island details that help guests plan flights and ground transportation.

Does Ocean Club Resorts have a community or environmental giving-back program?

Yes. The site’s "Giving Back" page outlines initiatives through which the resorts support local community and environmental projects in Turks & Caicos.

Is there an online media gallery where I can see photos or videos of the resorts?

Yes. An "Online Media Gallery" link on the website offers high-resolution photos and videos showcasing the accommodations, beach, dining venues, and activities at both resorts.

Are there dedicated resources for travel agents?

Yes. A "Travel Agent" link in the website footer directs agents to information and tools tailored for the travel trade, including booking assistance and resort overviews.

Does the Ocean Club Resorts website provide safety and security information for visitors to Turks & Caicos?

Yes. Under the "Plan Your Trip" section, a dedicated "Safety & Security" page offers guidance to help guests stay informed and prepared while visiting Turks & Caicos.

Is there a section that highlights awards or media features received by Ocean Club Resorts?

Yes. The "About" menu includes "Awards" and "Featured In" pages that showcase industry recognitions and media coverage of Ocean Club Resorts.

Can I subscribe to receive resort news and special offers by email?

Yes. The website footer includes a "Subscribe" link where you can enter your email address to receive news, promotions, and updates from Ocean Club Resorts.

Is Wi-Fi available throughout the resorts?

Yes. "Resort-Wide WiFi" is listed among the included amenities at both Ocean Club and Ocean Club West.

Do the resorts provide daily housekeeping service?

Yes. Daily housekeeping is specifically listed as a standard amenity for all accommodation types.

Are cribs and high chairs available for families with infants?

Yes. Complimentary cribs and high chairs are available in one-, two-, and three-bedroom suites on request.

How many swimming pools are at each resort and how deep are they?

Ocean Club offers two freshwater pools—one free-form through tropical gardens and another suited for sunbathing—while Ocean Club West has one large freshwater pool. All pools range in depth from 1 to 6 feet.

Can the resort arrange fishing excursions?

Yes. Ocean Club Resorts partners with Silver Deep to organize bottom, reef, bonefishing, deep-sea, and other fishing charters for guests.

What is the minimum age required to check in at Ocean Club Resorts?

At least one guest in each accommodation must be 21 years of age or older to complete check-in.

How do I get from Providenciales International Airport (PLS) to the resorts, and what does it cost?

Shared taxi vans meet arriving passengers outside the terminal and charge approximately US $18–20 per person each way to either Ocean Club or Ocean Club West. Rates are government-regulated and subject to change.

Do the resorts have elevators or other provisions for guests with mobility concerns?

Neither Ocean Club nor Ocean Club West has elevators; upper-level suites are accessed by stairs. Guests who require easier access may request ground-floor accommodations, subject to availability, and staff will assist with luggage and special requests.

Are roll-away beds or cribs available, and is there a fee?

Complimentary cribs and roll-away beds can be requested when booking; however, they cannot be placed in Studio or Studio Deluxe Suites due to space and occupancy limits.

Do children stay free at Ocean Club Resorts?

Yes. Children 12 years old and under stay free and are included in the total occupancy count, provided the room’s maximum occupancy is not exceeded.

What taxes and fees are added to nightly room rates?

All nightly rates are subject to 12 % Government Tax plus a combined 15 % Service Charge and Facility Fee.

Is there a minimum stay requirement during peak or holiday periods?

Yes. Certain holiday and peak seasons carry minimum length-of-stay requirements; guests should contact the Reservations Center for current details before booking.

What are the operating hours for the tennis and pickleball courts, and is equipment provided?

At Ocean Club East, the courts are open 7 a.m.–10 p.m. daily for tennis and 8 a.m.–8 p.m. for pickleball. At Ocean Club West, hours are 8 a.m.–9 p.m. daily. Complimentary rackets, paddles, and balls are available for resort guests at both locations.

Which transportation options are recommended if I want to explore beyond the resorts?

Guests can take government-regulated taxis from the airport or around the island, rent cars on arrival or through Tropical Auto Rentals, use the complimentary inter-resort shuttle, or arrange excursion pick-ups directly with local tour operators.

How many people can each suite type accommodate, and can extra guests be added?

Studio and Studio Deluxe Suites hold up to 2 guests. Junior Suites allow 1 additional person, while One-, Two-, and Three-Bedroom Suites can host 2 additional guests. Roll-away beds or cribs are complimentary where permitted, and children 12 and under stay free within the stated occupancy limits.

What are the cancellation deadlines for a full refund in each season?

For Winter stays, cancel at least 21 days before arrival. For Summer/Fall bookings, cancel 3 days in advance (21 days for Three-Bedroom Suites). Holiday reservations require 42 days’ notice, while group bookings follow a 21-day deadline unless specified otherwise in a group contract.

Can I purchase a residence at Ocean Club Resorts?

Yes. Condominiums at both Ocean Club and Ocean Club West are offered for sale through Turks & Caicos Property. For details or to arrange a showing while on-island, contact Bernadette Hunt at (649) 231-4029 or visit the sales office just off the Ocean Club West reception.

Does Ocean Club Resorts provide a way to calculate and offset the carbon footprint of my trip?

Yes. Through a partnership with Wayaj, the resorts host an online Carbon Footprint Calculating Engine where guests enter party size, length of stay, and travel details, then choose certified projects—such as beach clean-ups and coral-reef protection—to offset their stay before arrival.

What is included in the "Wedding in Paradise" package and what is the cost?

The Wedding in Paradise package costs US $2,195 + 12 % tax for the couple and up to 10 guests. It covers personalized planning with Nila Destination, choice of beach or garden ceremony, officiant, required witnesses, custom bouquet and boutonniere, signing table with linens, a wedding cake or champagne toast, and complete processing and FedEx mailing of the marriage certificate.

Where can I enjoy teppanyaki, sushi, or a local rum tasting on property?

Solana Restaurant, located at Ocean Club West, features a Teppanyaki & Sushi Bar where chefs prepare meals tableside and also hosts spirit tastings of authentic Turks & Caicos Bambarra rums for guests who reserve in advance through the concierge.

How can guests support local schools while visiting?

By joining the Pack for a Purpose initiative, travelers reserve space in their luggage for requested school supplies, which Ocean Club Resorts staff personally deliver to island schools and use during mentorship visits with students.

How is rental income divided between condominium owners and the management company?

Ocean Club Management LTD retains 40 % of the rental revenue, while the owner receives the remaining 60 %.

Are owners restricted in how often they may use their suite?

No. Owners may occupy their unit as much or as little as they wish, although extensive personal use will reduce potential rental income.

Do the condominiums come furnished when purchased?

Yes. Each buyer receives a detailed inventory of all furnishings that are included with the suite.

Is an attorney required to purchase property, and what fee should I budget for legal services?

Yes. A local attorney is mandatory, and legal fees generally range from 0.75 % to 1 % of the purchase price.

Are there annual property taxes on real estate in Turks & Caicos?

No. Turks & Caicos levies no property, income, capital-gains, corporation, or inheritance taxes; buyers pay only a one-time stamp-duty of 6.5 %–10 % based on purchase price.

Is financing available for purchasing a condo at Ocean Club Resorts?

Yes. Financing can be arranged through local banks or private investors.

What meeting facilities are available and what are the rental rates?

The Ocean Club Plaza meeting room offers about 1,200 sq ft for up to 50 guests and rents for US $600 per half-day or US $1,200 per full day, including high-speed internet, projector, screen, and flip charts.

Can I charge excursion and water-sport bookings to my room?

Yes. Activities booked through the concierge or front desk can be charged to your suite and settled upon checkout.

Can wedding packages be customized to fit different budgets and preferences?

Yes. Working with Nila Destinations, couples may add photography, upgraded florals, private beach dinners, bonfire receptions, live music, and other options to tailor the celebration to their budget.

Do the suites include fully equipped kitchens and in-suite laundry facilities?

Yes. Every suite features a fully equipped kitchen, and most suites also include a washer/dryer for added convenience.

Are complimentary paddleboards or kayaks available for guests?

Yes. Guests may use complimentary paddleboards and kayaks to explore the coastline during their stay.

Do on-site restaurants provide children’s menus?

Yes. All resort restaurants offer curated kids’ menus designed to appeal to younger diners.

What is Seafari and how can children participate?

Seafari is a complimentary, self-guided environmental exploration game. Children receive a kit at check-in and collect prizes by locating and documenting indigenous plants and wildlife around the resort.

Has Ocean Club Resorts implemented solar power at the property?

Yes. Solar panels have been installed at Ocean Club East to generate clean electricity and reduce the resort’s carbon footprint.

Are beach umbrellas and loungers provided for guests on Grace Bay Beach?

Yes. Guests may relax under the resort’s complimentary pink beach umbrellas and use the loungers that are set up along Grace Bay Beach.

What is the minimum age to rent a car while visiting Turks & Caicos?

Drivers must be at least 24 years old to rent a car from local agencies such as Tropical Auto Rental.

During which months does Ocean Club Resorts typically host weddings?

The resorts generally host weddings from June through mid-December each year.

Is smoking allowed inside the suites or other enclosed areas at Ocean Club Resorts?

No. A strict no-smoking policy applies to all suites and enclosed spaces; a cleaning charge is assessed if the rule is violated.

What type of electrical outlets are in the suites?

Suites are fitted with U.S. standard 110-volt electrical outlets.

Why book directly with Ocean Club Resorts’ reservation center?

A U.S.–based team that specializes solely in Ocean Club Resorts is available seven days a week and brings more than 50 years of combined expertise, giving guests personalized advice, exclusive promotions, return-guest discounts, and special group rates when they book by calling 800-457-8787.

Do return guests receive a special discount?

Yes. Guests who have stayed at Ocean Club Resorts before can access exclusive return-guest discounts when they book directly with the resort’s reservations team.

What baby equipment beyond cribs and high chairs can families request?

Families may request complimentary strollers and baby monitors in addition to cribs and high chairs, subject to availability.

Are complimentary bicycles available for children?

The resorts provide complimentary adult bicycles for touring the Grace Bay area; children’s bicycles are not listed among the available equipment.

Are beach umbrellas provided for guests on Grace Bay?

Yes. Complimentary pink beach umbrellas and lounge chairs are set up daily along the resorts’ beachfront for guest use.

Which airlines offer nonstop service to Providenciales International Airport (PLS)?

Major carriers providing nonstop flights to PLS include American Airlines (from Miami and New York–JFK), Continental (from Newark), Delta (from Atlanta), JetBlue (from New York–JFK and weekly from Boston), and US Airways (from Charlotte and twice weekly from Boston). Additional direct service is available via British Airways (London through Nassau), WestJet/Transat (Montreal and Toronto), and Air Canada (Toronto, Montreal, and seasonal Halifax).

Do you provide complimentary beach toys for children?

Yes. Ocean Club Resorts keeps a supply of complimentary beach toys on hand so younger guests can enjoy sand and surf without families having to pack their own.

Does Ocean Club Resorts offer beachside food and beverage service?

Yes. Cabana Bar & Grill will deliver cocktails, snacks, and full meals directly to guests relaxing on the resorts’ stretch of Grace Bay Beach.

What are the daily operating hours of Cabana Bar & Grill at Ocean Club?

Cabana Bar & Grill is open every day from 8:00 a.m. to 10:00 p.m.

Which scuba-diving operator does Ocean Club Resorts partner with, and what excursions are available?

The resorts partner with Dive Provo, which runs daily two-tank morning boat dives, afternoon single-tank dives to Grace Bay, and weekly three-tank full-day trips; private charters can also be arranged through the concierge.

Who is the current Managing Director of Ocean Club Resorts?

Diane Higgs became Managing Director in 2024 after more than 30 years with Ocean Club Resorts.

What are the operating hours of the on-site Dive Provo center?

Dive Provo representatives are on property from 8:00 a.m. to 5:00 p.m. daily at both Ocean Club and Ocean Club West for dive bookings, information, and equipment needs.

Does Cabana Bar & Grill feature any weekly themed dining nights?

Yes. Cabana Bar & Grill hosts Caribbean Jerk Mondays, a Wednesday night menu starring applewood-smoked St. Louis–style ribs, and Seafood Saturday showcasing fresh local catch; these limited-time themes run each week while the promotion is in effect.

Can the resort arrange a private beachfront dinner for a small group?

Yes. Working with Nila Destinations, Ocean Club Resorts can set up a private beachfront dining experience for 2–12 guests, complete with customized menus and full service on the sand.

What are the hours of operation for the fitness centers at Ocean Club and Ocean Club West?

The fitness center at Ocean Club is open daily from 6:00 a.m. to 10:00 p.m., while the Ocean Club West fitness center operates daily from 7:00 a.m. to 8:00 p.m.

What workout equipment is available in the fitness centers?

Both resort gyms include Cybex treadmills and bicycles, elliptical machines, multi-gyms, free-weight dumbbells (5–35 lbs.), workout benches, and fitness mats.

Does Ocean Club Resorts recommend purchasing travel insurance?

Yes. The cancellation policy explicitly advises guests to protect their travel investment with outside travel insurance because many unforeseen circumstances can lead to trip cancellation or interruption.

If I cancel inside the penalty window, is my deposit refundable or transferable?

No. Deposits become non-refundable and non-transferable when a reservation is cancelled within the stated cancellation-penalty period for the applicable season or room type.

What is included in the Ocean Club Resorts golf package at Royal Turks & Caicos Golf Club?

Each package round covers 18 holes on the championship course and includes a shared golf cart; the passes are priced per person and are non-transferable, making them ideal for guests planning to play multiple times during their stay.

Can I arrange take-out or delivery from Opus Wine-Bar-Grill during my stay?

Yes. Opus provides take-out and localized delivery; guests at Ocean Club (East) can have meals delivered directly to their suite, while Ocean Club West guests may use the complimentary inter-resort shuttle to pick up their order.

What is the dress code at Opus Wine-Bar-Grill?

Dress is island-casual; jackets and long trousers are not required for gentlemen, making it easy to relax whether you choose indoor seating or the twinkling garden tables.

Does Opus Wine-Bar-Grill offer a daily Happy Hour?

Yes. Opus hosts Happy Hour every day from 5:00 p.m. to 6:30 p.m., featuring drink specials in both the indoor lounge and garden bar areas.

Where can guests easily snorkel with sea turtles near Ocean Club Resorts?

Smith’s Reef and the Bight Reef (Coral Gardens)—both a short trip from the resorts—are renowned snorkel spots where guests frequently encounter Green Turtles grazing on seagrass.

Are guided eco-tours available for turtle watching?

Yes. The resort can book kayaking or paddle-boarding eco-tours through nearby mangrove channels, giving guests a chance to observe juvenile sea turtles in their natural nursery habitats.

Who manages the short-term rental program at Ocean Club Resorts?

Short-term rentals at both Ocean Club and Ocean Club West are overseen by Ocean Club Management LTD (OCM LTD).

What services does Ocean Club Management LTD provide to condominium owners?

OCM LTD handles marketing, sales, guest services, housekeeping and laundry, front-desk administration, and round-the-clock on-site maintenance and management for owners who place their suites in the rental program.

What is the Strata Corporation at Ocean Club Resorts and what does it do?

The Strata Corporation functions like a condominium association; it holds and maintains the buildings and common areas for which each suite owner is a proprietor.

Is Ocean Club Resorts led by a female management team?

Yes. The resorts are run by an all-female management team headed by Managing Director Diane Higgs, with women occupying key roles across guest relations, general management, human resources, accounting, and property operations.

Which side of the road do people drive on in Turks & Caicos?

Vehicles in Turks & Caicos drive on the left-hand side of the road.

What is the contact number for the car-rental agency recommended by Ocean Club Resorts?

The resorts’ preferred provider is Tropical Auto Rental, which you can reach at 649-946-5300.

How do condominium owners access the private Homeowner’s Login portal?

Owner registration for the website is completed automatically. Owners who need their ID or password should email [emailprotected] or call 800-457-8787 for assistance.

Do wedding groups receive special discounts or perks when reserving multiple rooms?

Yes. Booking at least 5 rooms for 4 nights or more qualifies the group for a room-rate discount (May–mid-December), a US$400 hotel credit, and a complimentary bottle of champagne for the bride and groom. Groups reserving 7 rooms for 5 nights or longer also receive a complimentary three-night honeymoon in a Junior Suite for the couple, in addition to the champagne and room-rate savings.

What notable travel awards has Ocean Club Resorts’ location earned?

Grace Bay/Providenciales, home to Ocean Club Resorts, was named “Best Destination in the World for Beach & Sun” in the 2010 TripAdvisor Travelers’ Choice awards and earned Conde Nast Traveler’s 2001 Gold List title of “Best Beach of All Tropical Islands in the World.”

Is there a convenience store on property for snacks and essentials?

Yes. Sandcastle Sundries, located at Ocean Club East, stocks everyday necessities, snacks, beachwear, souvenirs, and local spirits such as Bambara Rum and Turk’s Head Beer.

What are the operating hours of the Beach Bar at Ocean Club West?

The Beach Bar at Ocean Club West is open daily from 11:00 a.m. to 6:00 p.m., serving drinks with a direct view of Grace Bay Beach.

Has Ocean Club Resorts earned any environmental certifications?

Yes. Ocean Club Resorts were the first properties in Turks & Caicos to achieve Green Globe Certification for sustainable operations.

How can guests contribute to marine conservation during their stay at Ocean Club Resorts?

At check-in or booking, guests can opt to add a voluntary US $2 per-night donation to the TCI Reef Fund; 100 % of the proceeds support local reef preservation and restoration projects.

Do you offer special group rates or discounts for large parties?

Yes. Ocean Club Resorts extends tailored group rates and discounts; contact the group booking specialists to receive pricing based on your party size and preferred travel dates.

When is Reef Rockers Beach Bar & Grill expected to open at Ocean Club West?

Reef Rockers Beach Bar & Grill is scheduled to open this October, adding a new beachfront dining option for Ocean Club West guests.

What private dining venues are available for group meals or events?

Groups can choose from beachfront barbecues, private banquet halls, and full-service restaurant settings, all of which can be customized with menus and layouts to suit the occasion.

Do travel agents receive commission payments from Ocean Club Resorts, and how quickly are they processed?

Yes. The Travel Agent information page states that Ocean Club Resorts is dedicated to providing timely commission payments to travel agents, along with up-to-date information and outstanding support.

How long do I have to submit a claim under the Price Match guarantee after booking directly?

If you locate a lower published rate for the same room type and dates within 48 hours of booking directly with Ocean Club Resorts, the resort will match that lower rate when you submit a claim.

What current promotion is offered for stays of five nights or more in 2025?

Guests who book stays of five nights or longer between May 1 and October 31, 2025, receive a 15% discount when reserving directly online or by calling 800-457-8787.

What types of cookies does the Ocean Club Resorts website use?

The website employs both session ID cookies, which expire when you close your browser, and persistent cookies, small text files that remain on your device for an extended period. Neither cookie type is linked to personally identifiable information, and persistent cookies can be removed through your browser’s help instructions.

Is my credit-card information stored when I place a reservation online?

No. The Privacy Policy states that complete credit-card data is required only to secure booking deposits and is NOT stored on Ocean Club Resorts’ servers.

How does Ocean Club Resorts use the personal information collected through its website?

Ocean Club Resorts is the sole owner of the information it collects and uses it for billing purposes and to contact guests if any issue arises with their request or reservation.

Are rooms pre-assigned, and can I request a specific location or floor?

Suites are not pre-assigned. You may submit location or floor requests in advance, and the team will try to honor them, but specific rooms cannot be guaranteed.

What kind of coffee maker is in each suite, and is coffee provided?

All suites feature a drip-style coffee maker, and complimentary pre-measured coffee packets are replenished as needed during your stay.

Is laundry detergent supplied for suites that have a washer and dryer?

Yes. Complimentary laundry detergent is provided in every suite that includes an in-unit washer and dryer.

Do the resorts provide complimentary toiletries?

Yes. Each suite is stocked with shampoo, conditioner, lotion, and soap at no extra charge.

Do I need to make dinner reservations before arriving at the resort?

Dinner reservations are generally unnecessary, except during peak periods such as Christmas/New Year, President’s Week, Spring Break in March, and Easter, when booking in advance is recommended.