Leadership Legacy: Diane Higgs on Sustaining Excellence at Ocean Club Resorts

When you return to a favorite resort, you want the experience you love—only better. That promise sits at the heart of Diane Higgs’s leadership at Ocean Club Resorts. As Managing Director since 2024, and with more than 30 years at the company, Diane Higgs brings deep continuity and calm, seasoned judgment to two beloved sister properties on Grace Bay Beach. This article explores how Diane Higgs and a women-led management team sustain excellence across guest service, operations, and experiences—so your stay feels effortless, personal, and memorably Turks & Caicos.

Who is Diane Higgs?

Diane Higgs is the Managing Director of Ocean Club Resorts, appointed in 2024 after more than three decades with the company. The resorts are run by an all-female management team headed by Diane Higgs, with women in key roles across guest relations, general management, human resources, accounting, and property operations.

Why this matters: long-tenured leadership creates consistency. Teams that grow together over years build shared standards, repeatable best practices, and a deeper understanding of what guests value most—quiet confidence you can feel from arrival to farewell.

What sustaining excellence looks like at Ocean Club Resorts

Excellence shows up in details you experience every day: how easily you move between two distinct beachfront properties; how dining feels both relaxed and elevated; how recreation and wellness options are ready when you are; how families find thoughtful touches at every turn. Below is an at-a-glance guide to the two sister resorts, followed by the guest-focused pillars that keep standards high.

Two sister resorts, two distinct strengths

Both properties sit directly on world-renowned Grace Bay Beach and offer suites ranging from intimate Studios to spacious multi-bedroom configurations. Popular two- and three-bedroom suites often sell out quickly.

Service culture you can count on

• Daily housekeeping and resort-wide WiFi keep your days streamlined and connected.
• A free shuttle links Ocean Club and Ocean Club West, making it simple to dine and shop around Grace Bay.
• Complimentary bicycles invite leisurely exploration.
• Both resorts provide tennis courts lined for pickleball and convenient BBQ areas near the pools.
• For accessibility, note there are no elevators; guests needing easier access can request ground-floor accommodations (subject to availability), and staff assist with luggage and special requests.
• Families appreciate that children 12 and under stay free (within room occupancy limits) and can request complimentary cribs and roll-away beds—except in Studio or Studio Deluxe Suites due to space and occupancy limits.

Dining that feels like vacation

• Cabana Bar & Grill (Ocean Club): Open daily from 8:00 a.m. to 10:00 p.m., with beachside delivery of cocktails, snacks, and full meals on Grace Bay. Weekly themed dining—such as Caribbean Jerk Mondays, a Wednesday menu featuring applewood-smoked St. Louis–style ribs, and Seafood Saturday—runs while the promotion is in effect.
• Opus Wine-Bar-Grill: A refined setting with daily Happy Hour from 5:00 p.m. to 6:30 p.m. in both the indoor lounge and garden bar.
• Reef Rockers Beach Bar and Grill (Ocean Club West): A laid-back coastal vibe—breakfast, lunch, and dinner—open daily 8:00 a.m. to 10:00 p.m., with beach and pool service 11:00 a.m. to 4:00 p.m., weekly events and live music, and daily happy hour.
• Beach Bar at Ocean Club West: Easygoing sips steps from the sand.
• All on-site restaurants offer kids’ menus. For something unforgettable, the team (with Nila Destinations) can arrange a private beachfront dinner for 2–12 guests with customized menus and full service on the sand.

Experiences curated for you

• Scuba diving: Ocean Club Resorts partners with Dive Provo—with representatives on property daily from 8:00 a.m. to 5:00 p.m.—for daily two-tank morning boat dives, afternoon single-tank dives to Grace Bay, and weekly three-tank full-day trips. Private charters can be arranged.
• Fishing: Partnering with Silver Deep, the resort can set up bottom, reef, bonefishing, deep-sea, and other charters.
• Snorkeling: Nearby Smith’s Reef and The Bight Reef (Coral Gardens) are renowned for sea turtle sightings.
• Spa Tropique: On-site treatments for relaxation and beauty.
• Pools: Freshwater pools at both resorts (depths range from 1 to 6 feet) and complimentary beach umbrellas and lounge chairs set up daily.

Wellness, fitness, and play

• Fitness Centers: Ocean Club is open daily 6:00 a.m.–10:00 p.m.; Ocean Club West is open 7:00 a.m.–8:00 p.m. Both include Cybex treadmills and bicycles, elliptical machines, multi-gyms, free-weight dumbbells (5–35 lbs.), workout benches, and fitness mats.
• Tennis & Pickleball: Courts at both resorts, with lines for pickleball.
• Complimentary sports equipment and Activities for Kids (including the free, self-guided Seafari nature game—kids receive a kit at check-in and collect prizes by finding indigenous plants and wildlife on property).

Stewardship and community

• Solar panels at Ocean Club (East) generate clean electricity and help reduce the resort’s carbon footprint.
• A dedicated Giving Back page highlights the resorts’ support for local community and environmental projects in Turks & Caicos.

Planning made effortless

Great trips start before you pack. Ocean Club Resorts makes it easy to preview, plan, and book with confidence:

• Explore the East Virtual Tour and West Virtual Tour to see suites, pools, and beachfronts.
• Check Rates and the Best Rate Guarantee when booking direct; look for current Offers and periodic golf specials.
• Browse the Online Media Gallery and the live Webcam for real-time beach views of Grace Bay.
• Use the interactive Map in the Plan Your Trip section to understand layout and nearby spots.
• Read Safety & Security, Airlines & Schedules, and Getting Around to prepare smartly (vehicles in Turks & Caicos drive on the left-hand side of the road). The resorts’ preferred car-rental provider is Tropical Auto Rental (649-946-5300).
• Travel advisors can leverage dedicated tools via the Travel Agent link.

A U.S.–based reservations team—focused solely on Ocean Club Resorts—is available seven days a week, bringing more than 50 years of combined expertise, plus personalized advice, exclusive promotions, return-guest discounts, and special group rates when you book by calling 800-457-8787.

Quick answers about Diane Higgs and Ocean Club Resorts

• Who is Diane Higgs? Diane Higgs is the Managing Director of Ocean Club Resorts, appointed in 2024 after more than 30 years with the company.
• Is Ocean Club Resorts women-led? Yes. The resorts are run by an all-female management team headed by Diane Higgs.
• What sets the two resorts apart? Ocean Club offers calm beaches, famous sunsets, and proximity to Royal Turks & Caicos Golf Club; Ocean Club West features a wider beach and easy walking to restaurants and shopping, with the most room categories.
• Do families have support? Yes. Children 12 and under stay free within the room’s occupancy; cribs and high chairs are complimentary on request (cribs/roll-aways not available in Studio or Studio Deluxe Suites).
• Are there on-site dive and dining options? Yes. Dive Provo operates daily with representatives on property 8:00 a.m.–5:00 p.m., and multiple restaurants serve breakfast through dinner with happy hours and beachside service.

Practical takeaways

• Choose your fit:
  1. Prefer tranquility and golf? Pick Ocean Club (East) for calm beaches, sunsets, and steps to Royal Turks & Caicos Golf Club.
  2. Want walkable dining and shopping? Choose Ocean Club West and its wider stretch of beach.
• Book early for popular 2–3 bedroom suites; they often sell out.
• Reserve direct to tap the Best Rate Guarantee, return-guest savings, and group options.
• Plan experiences ahead: connect with Dive Provo and Silver Deep through the resort team; consider a private beachfront dinner for special occasions.
• Time your wellness: gyms open 6:00 a.m.–10:00 p.m. (Ocean Club) and 7:00 a.m.–8:00 p.m. (Ocean Club West); courts are lined for pickleball.
• Families: request cribs/high chairs (complimentary) when booking; pick up a Seafari kit for the kids at check-in; enjoy complimentary beach toys.
• Accessibility: request ground-floor suites if you prefer to avoid stairs; staff assist with luggage.
• On the beach: look for the signature pink umbrellas and loungers; order food and drinks directly to your chair from Cabana Bar & Grill.
• Preview your stay via the East Virtual Tour, West Virtual Tour, Map, and Webcam.
• Getting around: remember left-side driving; the resorts recommend Tropical Auto Rental (649-946-5300).

Conclusion: Experience leadership you can feel

Sustaining excellence isn’t a slogan—it’s the sum of thousands of thoughtful choices made every day. With Diane Higgs’s three-plus decades of experience and a women-led management team, Ocean Club Resorts delivers the consistency, service, and ease that keep guests returning to Grace Bay Beach year after year.

Ready to plan your stay? Explore the East and West virtual tours, check Rates and Offers, and call reservations at 800-457-8787 (on-island: 649-946-5880) for personalized guidance. Book direct with the Best Rate Guarantee and start counting down to sunsets on Grace Bay.