Women Who Lead: Meet the All-Female Management Team at Ocean Club Resorts

Travelers choose a resort for its setting—but they return for its people. At Ocean Club Resorts, the all-female management team shapes a guest experience defined by warmth, authenticity, and attention to care. In honor of International Women’s Month, meet the women who lead Ocean Club Resorts and see how their vision elevates every moment of your stay on Grace Bay.

In this profile, you’ll discover who leads the organization, the roles these leaders play across both properties, and how a women-led approach translates into thoughtful, guest-centric hospitality from arrival to farewell.

Leadership with Purpose: Diane Higgs, Managing Director

Diane Higgs took on the role of Managing Director in 2024 after more than three decades with Ocean Club Resorts. Her path began as a part-time administrator and grew to include roles in human resources, weddings and events, and real estate. This hands-on journey gives Diane an unmatched understanding of how the resorts function—operationally and culturally.

• She’s built a leadership team grounded in trust, continuity, and shared values.
• Under her guidance, guests are welcomed as family rather than visitors.
• The spirit of Caribbean culture is felt consistently across both properties.

This combination of deep brand knowledge and day-to-day insight ensures decisions are rooted in what matters most: genuine care, reliable standards, and a sense of connection that keeps guests returning year after year.

The Women Powering Every Corner of Operations

Across Ocean Club Resorts, a strong group of women leads key functions that shape every stage of the guest journey—from planning a stay to the moment you step onto the sand.

• Keshia — Guest & Owner Relations Manager
• Angelique — General Manager
• Kelisa — Human Resources Director
• Leidy — Accounts Manager
• U.S. reservations and operations team — mostly female

These leaders bring professional expertise and firsthand island knowledge to their roles, aligning behind shared service standards and guest-first priorities. In hospitality, cross-functional alignment is essential: when guest relations, front-of-house, HR, and finance work in sync, service feels seamless and personal.

On-Property Leadership at East and West

Day-to-day excellence comes to life through the women leading teams at each resort location.

Ocean Club East

• Property Manager: Nickina

Nickina leads with a steady hand and deep operational expertise, ensuring standards are met with consistency and care. From maintenance cadence to guest touchpoints, her oversight shapes the calm, easy flow guests feel throughout their stay.

Ocean Club West

• Front Desk Manager: Shenika
• Property Manager: Clover

At Ocean Club West, leadership further strengthens the all-women team. Shenika orchestrates the welcome and daily rhythm at the front desk, while Clover’s property-wide stewardship maintains the high standards Ocean Club Resorts is known for.

At-a-Glance: Women in Key Roles

How a Women-Led Approach Elevates Your Stay

Ocean Club Resorts’ women-led management team infuses care into the details that matter most to guests.

• Thoughtful welcomes: Front-of-house teams set a warm, personable tone that continues throughout your stay.
• Consistency and trust: Longstanding relationships across teams promote continuity in service standards.
• Attention to care: Leaders prioritize the small touches that make a big difference—clear communication, reliable follow-up, and proactive support.
• Deep sense of place: Caribbean culture is reflected throughout both properties, creating an authentic connection to the destination.

Set on Grace Bay’s renowned shores—named by CondeNast as one of the most beautiful beaches in the world—Ocean Club Resorts pairs this people-first ethos with a location that invites you to exhale. Whether you’re at Ocean Club East with its calm beaches and proximity to Provo Golf Club, or Ocean Club West with a spacious beach and easy access to restaurants and shopping, the experience feels effortlessly tailored.

Where Leadership Meets Experience: What Guests Can Expect

While each stay is unique, the team’s approach consistently translates into elevated, guest-centric experiences:

• Seamless planning: The mostly female U.S. reservations and operations team can help you match your stay to what you value most—whether that’s proximity to dining at Cabana Bar & Grill, Opus Wine-Bar-Grill, or Reef Rockers Beach Bar and Grill, or quick access to activities.
• Comfort by design: Suites at Ocean Club West range from studios to 3-bedrooms, with thoughtful in-suite touches like drip coffee makers and replenished coffee packets.
• Family-friendly ease: Each resort offers complimentary items that make travel lighter, including bikes, stand-up paddle boards, kayaks, beach toys, cribs, high chairs, and more.
• Active days, relaxed nights: Enjoy tennis and pickleball, pools and BBQ areas, a fitness center, and convenient shopping. On-island excursions can be arranged for snorkeling and other water adventures.
• Wellness moments: Spa Tropique offers treatments by the waves for a restorative interlude.

Across both properties, the management team’s focus on warmth, authenticity, and attention to care ensures these experiences feel personal and unhurried.

Quick Answers: The All-Female Management Team at Ocean Club Resorts

Use these concise answers for fast clarity—ideal for first-time guests and trip planners.

Who leads Ocean Club Resorts?

Managing Director Diane Higgs, appointed in 2024, after more than three decades with the resorts.

Which roles are part of the all-female management team?

Guest & Owner Relations Manager Keshia, General Manager Angelique, Human Resources Director Kelisa, Accounts Manager Leidy, and more—supported by a mostly female U.S. reservations and operations team.

Who leads on property at Ocean Club East and West?

• Ocean Club East: Property Manager Nickina
• Ocean Club West: Front Desk Manager Shenika and Property Manager Clover

How does women-led leadership impact my stay?

You can expect service that’s personal, consistent, and rooted in care—where every detail, from welcome to farewell, reflects the resorts’ high standards.

Where are the resorts located?

On Grace Bay Beach in Providenciales, Turks & Caicos—set along a spectacular sugar-sand shoreline.

Practical Ways to Connect With the Team During Your Stay

Make the most of Ocean Club Resorts’ women-led service culture with a few simple steps:

1. Introduce yourself on arrival. Say hello to the front desk team—at Ocean Club West, you’ll likely meet Shenika’s team—and share any preferences early on.
2. Leverage Guest & Owner Relations. Keshia’s team can help with dinner suggestions (from Cabana Bar & Grill to Opus Wine-Bar-Grill) and special requests.
3. Ask about experiences. The team can point you to complimentary activities (kayaks, paddle boards, bikes), book excursions, or help schedule time at Spa Tropique.
4. Plan for families. Request cribs, high chairs, and other complimentary items in advance to simplify travel days.
5. Choose your ideal setting. Prefer calm beaches and golf nearby? Look to Ocean Club East. Want dining and shopping steps away? Consider Ocean Club West.
6. Book direct for guidance. The U.S. reservations team can help you compare room types, seasonal considerations, and on-property amenities.

Conclusion: Celebrate—and Stay With—the Women Who Lead

At Ocean Club Resorts, the all-female management team sets a higher bar for hospitality—uniting expertise, island knowledge, and genuine warmth. From Diane Higgs’ stewardship to on-property leaders at East and West, these women ensure every stay feels personal, relaxed, and true to Grace Bay’s spirit.

Ready to experience women-led hospitality on one of the world’s most beautiful beaches? Plan your stay at Ocean Club Resorts, explore current offers and our Best Rate Guarantee, and connect with our reservations team for tailored guidance across Ocean Club East and Ocean Club West.